Beijing Parade’s Human Resource Management Way
Supervising Professor: Wang Yijiang; Case Researcher: Cui Huanping [ Language available : Chinese ]

In a city not best known for its courteous service staff, the staff at Beijing Yan restaurant stand out for their enthusiasm on the job and care shown towards customers. With most staff born in the post-1985 or post-1990 generations, this attitude may be an improvement, but is it sustainable?

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